The Dumfries Arms Hotel
Privacy Policy
This Privacy Policy describes how The Dumfries Arms Hotel (referred to as “we,” “us,” or “our”) collects, uses, and protects the personal information you provide when using our website (referred to as “the Website”).
1. Information We Collect
1.1. Personal Information: When you make a booking or reservation through the Website, we may collect personal information such as your name, email address, telephone number, and payment details.
1.2. Usage Information: We may collect information about your usage of the Website, including your IP address, browser type, and pages visited.
2. Use of Information
2.1. We use the information collected to process bookings and reservations, communicate with you, and provide customer support services.
2.2. We may also use your information to improve our services, customize your experience on the Website, and send you promotional offers or updates with your consent.
3. Data Security
3.1. We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.
3.2. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security of your information.
4. Sharing of Information
4.1. We may share your personal information with third-party service providers, such as payment processors and IT support providers, to facilitate bookings and reservations and to improve our services.
4.2. We may also disclose your information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
5. Cookies
5.1. We use cookies and similar tracking technologies to enhance your experience on the Website, analyze usage patterns, and personalize content and advertisements.
5.2. You can manage your cookie preferences through your browser settings, but please note that disabling cookies may affect the functionality of the Website.
6. Your Rights
6.1. You have the right to access, update, or delete your personal information stored by us. You may also object to the processing of your personal information or request a restriction on its processing.
6.2. To exercise your rights or request assistance regarding your personal information, please contact us using the information provided at the end of this Privacy Policy.
7. Children’s Privacy
7.1. The Website is not intended for children under the age of 18, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately.
8. Changes to this Privacy Policy
8.1. We may update this Privacy Policy from time to time by posting the revised version on the Website. The revised Privacy Policy will be effective as of the date indicated at the top of the page.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: reception@dumfriesarms.co.uk.
By using the Website, you consent to the collection and use of your personal information as described in this Privacy Policy.